Tachub16 Support

Returns & Complaints

Here you can find important information about product returns, complaint procedures and what to do if you need help with your order.

14-Day Returns

You can return a product within 14 days of receiving your package.

EU Return Policy

If you live in a European Union country, you do not pay for the return.

INT

Outside the EU

If you return goods from outside the European Union, you are responsible for the shipping cost.

Returns

Return instructions

InPost

If your package was delivered by InPost

Go to the website: szybkiezwroty.pl
Search for the store in the list and enter the required information.
Generate a return code.
Drop off the parcel at the chosen point.

DHL

If your package was delivered by DHL

Fill out and print the online withdrawal form and include it with the package.
Go to the website: dhl24.com.pl/zwroty/en
Enter the tracking number from the return label included with the package.
Choose the return method.
Send the package using the selected method.

UPS

If your package was delivered by UPS

Fill out and print the online withdrawal form and include it with the package.
Attach the return label to your parcel.
Schedule a pickup with UPS or drop off the parcel at the nearest UPS Access Point.

Returns from outside the EU

Return address

If you are returning goods from outside the European Union, please send the package to:

Tachub16
Returns and Complaints
Poland

After sending the parcel, please send the return shipment number received from the courier together with the list of returned products to your support email address.

We have 14 working days from receiving the return to process it.

The refund will be made using the same payment method used for the original order. If the order was paid by cash on delivery, please remember to include your bank account number in the return form.

Exchanges

Can I exchange a product?

We do not exchange purchased products for other items.

If you would like a different size, color or product, please return the purchased item and place a new order.

Important

The fastest solution is to return the original product and place a new order for the item you want.

Complaints

How to submit a complaint

Contact support first

If the product you ordered does not comply with the contract, first submit your complaint by email to the Tachub16 support team.

Provide all needed details

Please include your order number, a short description of the defect, and clear photos showing the issue.

Wait for next-step instructions

Once your message has been verified with the warranty team, you will receive an email with information about the next steps.

Response time

We will respond to your complaint within 14 days.

Purchased from another store?

What to do first

If the product was purchased from another shop, please contact the seller directly first.

If you still need our help, please write to us and state the date and place of purchase.

Need help?

Contact support

If you have any questions, please contact us using the contact form on our website.

You can also contact customer support during business hours from Monday to Friday, between 8:00 AM and 4:00 PM CET.

Use the contact form from the Contact page

Prepare your order number before contacting support

Attach clear photos if the issue concerns a product defect

Quick answers

Important things to remember

How many days do I have to return a product?

You can return a product within 14 days of receiving your package.

Do you exchange products?

No. We do not exchange purchased products for other items. You can return the original product and place a new order.

Who pays for return shipping?

Customers within the European Union do not pay for the return. Customers returning from outside the European Union pay for the shipment.

How long does complaint handling take?

We respond to complaints within 14 days.

Need support with a return or complaint?

If you need additional help, please contact the Tachub16 support team through the contact page.